Terms of Use

These terms and conditions (as amended from time to time) govern your use of all Services. If you do not agree with these terms and conditions, please do not use the Service.

 

1. Introduction

1.1 This service is ran and operated by Emilia’s Cakes, its registered business address 218 Radford Road, Coventry, West Midlands CV6 3BQ.
1.2 By the ‘Service’ we mean all edible products and decorations sold at the premises and online as well as the website and social media sites.
1.3 You understand and agree that we may add to or change these terms and conditions at any time. New terms and conditions are effective immediately upon posting to the Service. Your continued use of the Service shall constitute on-going acceptance of these terms and conditions, as updated from time-to-time. We therefore recommend that you check this page regularly.

2. Booking

2.1 The booking notice is as follows:

2.1.1 Custom, novelty or sculpted cake: 6 weeks of notice,
2.1.2 Regular sheet cakes and fresh cream cakes:­­­ 1-3 weeks of notice,
2.1.3 Toppers and decorations: 4 weeks of notice,
2.1.4 Wedding cakes: 12-6 months of notice.

2.2  Cake is regarded as booked only when a deposit is paid.
2.3 Please understand that Emilia’s Cakes will not accept orders if they are fully booked or if the time scale is not efficient to meet the product specification.

3. Deposit and Payment

3.1 Each order has to be secured by a deposit of 50%.
3.2 Payment for cakes of value £30 and below has to be paid in full, upfront.
3.3 Order will not be preceded and service will not be delivered if the deposit has not been paid.
3.4 The remaining balance has to be paid on the day of collection (excluding wedding cakes and cakes with value of £100.00 or more).
3.5 We offer payment plans for wedding cakes consisting out of three instalments.
3.6 The total price of a wedding cake has to be paid in full 28 days prior to the collection date.
3.7 If cake is ordered for collection a cancellations will be charged as follows:

3.7.1 More than two full weeks from cancellation date 5% of the full cake price,
3.7.2 More than one full week from cancellation date 25% of the full cake price,
3.7.3 Less than one full week from cancellation date 100% of the full cake price will be due.

 4. Payment Method

4.1 We accept cash, most major credit and debit cards as well as online bank transfers.

5. Quotes

5.1 All price quotes given are valid for 28 days.
5.2 The total price may change when adjustments and changes are being made to a design.

6. Changes to the Design

6.1 Changes to your design or decoration may result in a price change.
6.2 Changes can be done to a design to up to 3 weeks before the collection day and 4 months in regards to wedding cakes.

7. Allergies and Food Intolerances

7.1 We advise all customers to inform us about any food allergies, intolerances or dietary requirements. Failing to do so may lead to life threatening situations, for which Emilia’s Cakes will not be held responsible for.
7.2 Emilia’s Cakes shall not be held responsible for nut allergies for the client or their parties. All cakes COULD contain traces of nut. It is the responsibility of the client to inform their guests that traces of nut COULD be present in the cake.

8. Delivery

8.1 Emilia’s cakes offer a free delivery of wedding cakes within 5 miles radius of Coventry. Delivery has to be agreed between the cake shop and the client.
8.2 Delivery beyond the Coventry area can be arranged, however charges will apply.­­­­­

9. Collection

9.1 All collection dates and times have to be previously arranged and agreed between the cake shop and the client.
9.2 Products have to be collected before closing time.
9.3 Uncollected products are kept in the shop for two working days only.

10. Viewing

10.1 Our cakes are frequently not completed until the day prior to/or the day of the celebration to ensure the cakes are as fresh as possible, therefore we do not arrange viewing appointments nor send photographs of unfinished products.

11. Product Accuracy

11.1 Each product is individually hand crafted therefore it may not fully resemble the design provided by the customer.
11.2 Some food colourings used may stain.

12. Testing

12.1 We offer free cake testing for customers ordering wedding cakes only.
12.2 Cake testing sessions are subject to availability.

13. Expiry dates & storage

13.1  Emilia’s Cakes advises all customers to store all products in a dry cool place and consume within four days.
13.2 Products containing diary ingredients such as fresh cream cakes must be refrigerated at all times and consumed within 3-4 days after collection.
13.3 Emilia’s Cakes does not take any responsibility for the products consumed after their expiry date.

14. Damage

14.1 Emilia’s Cakes is not responsible for any damage caused to the products after they are taken out of the cake shop premises by customers themselves.
14.2 All cakes delivered to venues are photographed from different angles to show cake quality on delivery we do not accept any responsibility for loss or damage to the cake or previously hired items such as stands or knives.

15. Refund

15.1 Any refund given for disputes regarding a cake design or production of a design are completely at the discretion of Emilia’s Cakes and are not automatic.
13.2 Full refunds will never be given for any cake which has been consumed regardless of dispute, as consumption of the cake is viewed as your acceptance that the cake is adequate for the purpose for which it has been supplied.

17. Social Media

17.1 All Cakes and products expect personalised photo cakes are photographed and some used for our portfolio, website and social media.